Privacy Policy

Your privacy is crucial to us. At RibeiraZul, we are committed to protecting the security and confidentiality of your personal data. This privacy policy is intended to inform you transparently about how we collect, process, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR) and current European legislation applicable to the real estate sector.

1. Data Controller

RibeiraZul is the entity responsible for processing personal data collected through this website, determining the purposes and means of processing securely. Our data protection department can be contacted at any time for further clarification on this matter, ensuring that your rights are fully respected.

2. Personal Data Collected

We only collect data that is strictly essential for the effective provision of our real estate brokerage, leasing, and construction promotion services, namely:

  • Direct contact information (full name, email address, mobile phone number) voluntarily provided through our contact forms and viewing schedules;
  • Property preferences (desired property type, features, location of interest, available budget) for sending personalized suggestions tailored to your client profile;
  • Supplementary data for buying, selling, or leasing processes mandatory by law (identification documents, tax identification number), always handled with the utmost confidentiality;
  • Technical browsing data (IP address, device type, browser, pages visited on our site) using legitimate cookies for continuous user experience improvement and traffic statistics.

3. Purpose of Processing

The collected data is intended solely and exclusively for the following purposes:

  • Efficient management of commercial relationships, quick response to information requests, credit pre-evaluation, and face-to-face accompaniment on property viewings;
  • Proactive disclosure of new real estate opportunities, launches, and exclusive campaigns that are fully compatible with the needs expressed by the user;
  • Full compliance with legal, tax, and regulatory obligations intrinsic to the exercise of real estate brokerage activity in Portugal (holder of AMI License 26172);
  • Continuous improvement and organic enhancement of our digital services, enabling smoother navigation on the {{brand}} website.

4. Data Sharing, Retention and Security

{{brand}} does not sell, rent or provide your data to third-party companies under any pretext. Data sharing occurs obligatorily only when strictly necessary for the swift and legal conclusion of real estate deals (ex: sending documentation to Notaries, Registry Offices, Banking entities for mortgage credit analysis, Energy Certificate technicians) or by judicial order.

Your personal data is retained on our secure servers only for the period strictly necessary to ensure the continuous pursuit of the purpose for which it was collected. We implement technical measures, encrypted systems, and rigorous organizational routines to protect your information against unauthorized access, illicit access, accidental loss, destruction, misuse, or unauthorized alteration.

5. Data Subject Rights

As the legitimate data subject, the GDPR guarantees you a vast set of rights that we fully respect. You have the fundamental right to:

  • Access your data and know in detail the exact information we hold about you;
  • Immediately rectify and clarify any personal data that is incorrect or outdated;
  • Request Erasure or the "right to be forgotten", removing your information from our databases as soon as any legal justification to hold it ceases;
  • Restrict or categorically object to the processing of your data for marketing purposes (newsletter and real estate offers);
  • Request the portability of provided data in a structured, commonly used, and machine-readable format;
  • Withdraw your consent at any time (without compromising the lawfulness of processing carried out based on consent previously and freely given).

To exercise any of these rights quickly and free of charge, simply get in touch with us through our support channels or via the forms available on our website. We will respond to your request within a legal maximum period of 30 days.

6. Cookies and Tracking Technologies (Analytics)

In order to provide excellent functionality, our site uses 'Cookies'. These small text files store technical information on your device about your session, allowing us to tailor the site to your liking and anonymously analyze global traffic with recognized market tools (such as Google Analytics). You can manage, block, or delete your cookie preferences at any time through your web browser's advanced privacy settings.

7. Review and Policy Updates

To keep up with legal changes or dynamics in our digital service model, we reserve the inalienable right to update this privacy policy periodically. All updates take immediate effect upon publication on this official page. We recommend punctual and regular consultation of this structural document to stay fully informed.